All orders must be placed in writing either by purchase order or on your letterhead. Payment is due in advance or as per agreement. Invoices are due 30 days from date of shipment (on approved credit). Parts orders for new customers are to be paid VISA and MASTERCARD at time of order.

Accounts with invoices over 30 days will be put on credit hold. Accounts with invoices over 45 days will be placed in the hands of a collection agency. Title to and ownership of all equipment remains PrestiVac’s until all due amounts are entirely paid. Risk of loss or damage of equipment is assumed by the purchaser.

Goods received damaged must be reported within 5 days of receipt. Goods returned without authorization will not be accepted. Goods returned due to customer error must be returned freight prepaid and will be subject to a 20% restocking charge. Unused goods returned for credit must be received at our location within 10 days of original shipment. All returned goods must have our authorized RMA form included.

Warranty shall be limited to the repayment for or exchange of any part or parts which may prove defective under normal conditions of use and maintenance in the thirty-six (36) consecutive months after delivery of the PrestiVac product to the purchaser and which upon examination by PrestiVac, is adjudged by PrestiVac to be defective.  In order to claim coverage under this warranty the Purchaser must, at it’s own expense, return the unit or parts in respect of which coverage is claimed to PrestiVac.